Helpful Tips to Avoid Mystery Shopper Scams

Scams targeting mystery shoppers are common in our digital age.  Follow these tips to keep yourself safe.

Tips to avoid Mystery Shopper Scams


  • Do not deposit unexpected paper checks that have been mailed to you, related to a mystery shopping assignment. Scammers will instruct you to deposit the check into your personal account and then wire funds or purchase and mail gift cards.  The check will certainly bounce.

  • You should never have to pay a company or individual in order to become a Mystery Shopper for them.

  • Do not accept assignments involving evaluating money-transfer services, unless it is for a reputable company for whom you have completed and been paid for other types of shopping assignments in the past.

  • Be cautious of any jobs with outlandish rewards or cash payments. If it seems too good to be true, it probably is.

  • Do not trust unsolicited emails if you did not already directly sign up with a legitimate company.

  • Avoid all ‘companies’ that claim to pay in advance of shop completions.

  • Take the time to research and conduct due diligence on any company you might wish to work with and always contact them directly through a Google search or the MSPA industry trade association. Scammers will often spoof popular mystery shopping company names.

  • Always avoid and ignore unsolicited mystery shopping-related emails and text messages, especially if they are coming from Gmail, Yahoo, etc. rather than a real company email account, or a company you have worked for in the past.

CX Group Mystery Shopping Practices


  • CX Group never sends paper checks to be used in conducting a mystery shopping assignment.
  • CX Group never offers mystery shopping jobs that require making a wire transfer, check deposit or purchase and forwarding of gift cards.
  • CX Group email messages only come from or
    We do not email shoppers from Yahoo, Gmail, etc.
  • CX Group only accepts shopper applications at our official sites:, or We never assign jobs to shoppers who have not applied through our website.
  • CX Group only offers shopping assignments through the secure ShopperHub website portal and smartphone App.
  • CX Group does not make shopper payments in advance of work being completed.
  • CX Group only pays our shoppers by PayPal or direct deposit; never a mailed check.
  • For additional information on finding legitimate mystery shopping companies, visit the Mystery Shopping Providers Association (MSPA):

Are You The Victim of a Check/Wire Transfer Scam? Do This:


  • File a Police Report
    • Mail-based check cashing/fund wiring scams that cross state lines may be considered a federal offense. If you are a victim of this, you should contact your local police or sheriff’s department where you live, to file a formal report.
  • File a Mail Fraud Complaint with U.S. Postal Inspection Service
    • If you received a scam check, letter, instructions, etc. through the U.S. Postal Service, this may be considered federal mail fraud.
      You should file a complaint through the Postal Inspection Service online form here:
  • File a Complaint with the Federal Bureau of Investigation
    • If you are the victim of a check-cashing scam and have lost money through it, file a complaint with the FBI Internet Crime Complaint Service here.
  • File Online Report with National Consumers League
    • If you are the victim of scam, you should file a complaint with the National Consumers League here.
  • Report Check Scams to the Federal Trade Commission
    • The Federal Trade Commission encourages all scam victims to file a report through their website here.

Mystery Shopping can be a rewarding way to help companies improve their customer service, while you earn extra cash, as a part-time hobby.  

Stay vigilant for scam operators and only work for a trusted mystery shopping company that is a member of the MSPA.  

You can find trusted companies at